Shipping policy

Shipping and Returns Policy

Shipping Policy

We are committed to delivering your order quickly and efficiently. Please review the details below to understand our shipping practices:

Processing Time:

• Orders are processed within 1–2 business days after payment is received.  Typically, if your order is received by 3PM EST, we will be able to initiate same-day processing for shipment.

• Custom or made-to-order items may require additional processing time; this will be indicated on the product page.

Shipping Rates & Delivery Times:

• Domestic Shipping:

• Standard Shipping: 2–5 business days

• International Shipping:

• Delivery time varies by destination (typically 5–14 business days).

• Please note that international customers may be responsible for customs duties and taxes.

Tracking Your Order:

• Once your order ships, you will receive a confirmation email with tracking details.

Lost or Delayed Packages:

• If your package is delayed or lost, please contact our customer service team, and we’ll work with the carrier to resolve the issue promptly.

Damaged or Defective Items:

• If your order arrives damaged or defective, contact us within 7 days of receipt.

• Provide a description and photo of the issue, and we’ll arrange for a replacement or refund.

Contact Us:

If you have any questions about shipping or returns, please reach out to us at:

• Email: customercare@kimias.com

We strive to provide an excellent shopping experience and are here to assist.